1. Introduction
This Refund Policy outlines the conditions under which you may be eligible for a refund for a reservation made on the Website.
2. Cancellation Policy
General:
* Cancellation policies vary depending on the specific rate plan selected (e.g., flexible, non-refundable, advance purchase).
* These policies are clearly displayed during the booking process and on your confirmation email.
* Please review the cancellation policy carefully before making your reservation.
* Flexible Rates: Generally offer more flexibility for cancellations with potentially lower or no cancellation fees, often subject to a cancellation deadline (e.g., 24 hours before arrival).
* Non-Refundable Rates: Typically require full payment upfront and are non-refundable in case of cancellation, modification, or no-show.
* Advance Purchase Rates: Often require full or partial payment upfront and may have more restrictive cancellation policies with higher fees or no refunds.
3. Exceptions
Hotel Overbooking: In rare cases of overbooking, the hotel may offer alternative accommodations at a comparable property or assist with finding alternative arrangements.
* Early Departure: Refunds for early departures are generally not provided unless the hotel is responsible for the early departure (e.g., unforeseen circumstances, maintenance issues).
* No-Shows: Guests who fail to arrive on the scheduled check-in date and time without prior notification may be charged the full amount of the reservation.
4. Refund Processing
Refunds, when applicable, are typically processed within 7 business days will be credited to the original form of payment method used for the reservation.
5. Contact Us
For any questions regarding cancellations or refunds, please contact us directly at [+91-8500673000] or hotelsoniarena@gmail.com].
Contact Us
- Soni Arena, Dharamshala Chandigarh Highway, Dehlan, UNA, Himachal Pradesh - 174315
- +91 - 85006 73000
- +91 - 89886 73000
- hotelsoniarena@gmail.com